Privacy Policy
Last updated: January 1, 2024
At WDI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Overview
This Privacy Policy applies to information we collect through our website, mobile applications, and related services (collectively, the "Platform"). By using the Platform, you consent to the data practices described in this policy.
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on the Platform and updating the "Last Updated" date.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Profile Information: Profile picture, preferences, saved addresses
- Payment Information: Credit/debit card details, billing address
- Order Information: Purchase history, delivery addresses, order preferences
- Communication Data: Customer support inquiries, feedback, reviews
2.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Pages visited, features used, click patterns, time spent
- Location Data: IP address, general location, delivery address coordinates
- Log Data: Access times, browser type, referring URLs
2.3 Information from Third Parties
- Social media platforms (when you log in with social accounts)
- Payment processors and financial institutions
- Marketing partners and analytics providers
- Delivery partners and logistics services
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Create and manage your account
- Send order confirmations, updates, and delivery notifications
- Process payments and prevent fraud
- Provide customer support and respond to inquiries
- Personalize your shopping experience with recommendations
- Send marketing communications (with your consent)
- Analyze usage patterns to improve our services
- Comply with legal obligations
- Protect the security and integrity of the Platform
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for data transmission
- Encryption of sensitive data at rest
- Regular security assessments and penetration testing
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes outlined in this Privacy Policy
When data is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information for marketing
- Restriction: Request restriction of processing in certain circumstances
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information in Section 12. We will respond to your request within 30 days.
9. Children's Privacy
The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we implement appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
11. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform and, where appropriate, sending you a notification. Your continued use of the Platform after changes indicates your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
WDI Data Protection Team
WDI Tower, Floor 25, Sheikh Zayed Road
Dubai, United Arab Emirates
Email: [email protected]
Phone: +971 800 934