WadiWadi

Returns & Refunds Policy

Easy returns, hassle-free refunds. We want you to be completely satisfied with your purchase.

14-Day Returns

Return window for most items

Free Returns

No shipping cost for returns

Fast Refunds

Processed within 5-7 days

How Returns Work

1

Initiate Return

Go to My Orders, select the item, and click "Return Item"

2

Select Reason

Choose your return reason and provide any additional details

3

Ship It Back

Use our free pickup service or drop off at a collection point

4

Get Your Refund

Once received and inspected, your refund is processed

What Can Be Returned?

Eligible for Return

  • Clothing and fashion accessories (unworn, with tags)
  • Electronics (unopened, in original packaging)
  • Home and kitchen items (unused)
  • Books and media (unopened)
  • Toys and games (unopened)
  • Sports and outdoor equipment (unused)

Not Eligible for Return

  • Perishable goods (food, flowers)
  • Personal care items (opened)
  • Underwear and swimwear (for hygiene)
  • Customized or personalized products
  • Downloadable software or digital content
  • Gift cards and vouchers
  • Items marked as "Final Sale"

Return Conditions

Important: Items must meet these conditions

  • • Item must be unused and in the same condition as received
  • • Item must be in original packaging with all tags attached
  • • All accessories, manuals, and freebies must be included
  • • Item must not be damaged by the customer
  • • Return must be initiated within the return window

Refund Methods

Original Payment Method

5-7 business days

Refund to the card or payment method used for purchase

WDI Wallet Credit

1-2 business days

Instant credit to your WDI wallet for future purchases

Bank Transfer

7-10 business days

Direct transfer to your bank account (for COD orders)

* Shipping costs are only refunded for defective or incorrect items.

Frequently Asked Questions

How long do I have to return an item?
You have 14 days from the date of delivery to initiate a return for most items. Some categories like electronics have a 7-day return window. Check the product page for specific return policies.
Is return shipping free?
Yes! Returns are free for all eligible items. You can schedule a free pickup from your location or drop off at any of our partner collection points.
What if I received a damaged or defective item?
If your item arrived damaged or defective, please initiate a return within 48 hours of delivery. Include photos of the damage for faster processing. We'll provide a full refund including original shipping costs.
Can I exchange instead of return?
We currently process returns and refunds separately from new orders. To exchange, please return the original item for a refund and place a new order for the desired item.
What happens if my return is rejected?
Returns may be rejected if items don't meet our return policy (e.g., worn, damaged, missing tags). In such cases, the item will be shipped back to you at no additional cost.
How do I track my return status?
You can track your return status in the "My Returns" section of your account. We'll also send you email and SMS updates at each stage.

Need to Return Something?

Start your return in just a few clicks. Our team is here to help make the process easy.